Xiaomi/Redmi, Samsung, HTC, Sony, Lenovo, Motorola, LG, Vivo phones are fully compatible with Onespy. We also provide HD Call Recording for Samsung Galaxy S10, Galaxy S9, Galaxy S8 and many other Android Phones with upto OS 9 (without rooting). Remote installation service for Vivo phones now available.

Refund Policy

This Refund Policy constitutes mandatory part of our License with you, thus, you are advised to read the same thoroughly prior to downloading or installing the Onespy software. The act of mere downloading or installing the software shall without any further act or deed mean that you/user have/has consented and agreed to adhere to the terms of this Refund Policy and the same shall be binding on you. If you/user have/has any reservations qua the present License and/or do not accept the terms of the presence license/policy, you shall not download or install the software. This policy is a legal and binding document being part of License between you and Onespy for all your activities on Onespy website including downloading, installing or using the software. By the very act of downloading, installing, or using or making use of the software, in any manner whatsoever, you admit yourself to the terms of this Refund Policy.

If you have already subscribed and installed the software on an incompatible brand/model of the phone, you may opt for free phone change and install on a compatible phone as many as times you want. In the period while you may switch phone, you license expiry shall not be affected will be continued from the date of final installation. Refunds will not be provided.


Claim of Refund shall be subject to the satisfaction of Onespy regarding any functionality not working properly in the manner demonstrated on onespy.com. Onespy takes no responsibility to provide any functionality which is absent or not shown on its website and any claim for refund for the same shall not be entertained.

You shall fully satisfy yourself before downloading or installing our software in respect to the compatibility of phone on which the software is installed, as Onespy neither recommends nor does it takes any responsibility for the same. Since, the software is phone specific (i.e. one software one phone), no claim for refund shall be entertained in this regard.

Claim of Refund shall be subject to the satisfaction of Onespy regarding technical fault in any functionality of its software. Claims regarding unseemly voice recordings will not be entertained as the same is because of problem(s) faced by system and mobile network(s).

Subject to the above said, in case you have technical issues with the Software, relating to non performance of any functionality, the technical team of Onespy shall endeavor to make good the same. In case of failure to overcome the said non-performance, you may be eligible for a full refund in accordance with Refund Policy mentioned below. We have experienced, claims for refund being happily withdrawn after receiving our technical help.

Conditions for Refund

No refund can be issued to a user/licensee of software in case the reasons for a refund are completely beyond Onespy control. They include, but are not limited to:

  1. As it is clearly mentioned on the compatibility page, we only support Android device. Hence, No refund will be provided in case you are not able to install Onespy app on any other operating system apart from Android.
  2. Request made by any person(s), other than the user. (User here means a person who has paid license fees and installed the software).
  3. Since, all the software/bouquet of Onespy is different from the other, Onespy shall not entertain any request for change of software/bouquet.
  4. No refund will be entertained in case of carelessness on the part of the user in maintaining his password, which may lead to inconvenience.
  5. If the case relates to point 3 above, on the written request by the user Onespy shall endeavor to provide alternate password after thorough verification. Apart from providing alternate password, Onespy shall not be liable for refund or any other claim, whatsoever.
  6. In case if the phone has lost connection with Onespy software due to accidental deletion, reset of phone, internet failure etc., Onespy on written request from the user (subject to other applicable provisions) shall endeavor to reinstall the same software licensed by it for the remaining period. Apart from reinstalling the software licensed for the remaining period, Onespy shall not entertain any refund including the period lost towards re-installation.
  7. The use of the phone for illegal purpose(s) or in contravention to the terms and conditions of any of the agreements related to license of software.
  8. No request for refund shall be entertained for reasons which are not directly attributable to Onespy including but not limited to loss of phone, loss of internet connection, problem related to mobile services, temporary or permanent disconnection of mobile services, change of phone set, change of operating system of the concerned phone, resetting of factory setting, failure to accept assistance provided by Onespy, failure to follow installation guidelines, direction/order(s) of any court/authority confiscating the phone, misuse of phone, etc.
  9. ONESPY is compatible with the major phone brands listed on the compatibility page. Since phone manufacturers launch smartphones frequently, its non-viable for us to test every other device. Hence it’s the responsibility of the buyer to verify the application compatibility with their target device before making the purchase. No refund shall be entertained to users who purchase the application for a smartphone from any other company like Oppo and Realme. However, by chance if you purchase ONESPY for an incompatible smartphone, we can only pause your subscription till the time you get a compatible device.

Refund Procedure

You are required, without failure, to send your written request for refund to Onespy at refunds@onespy.com. The refund decision shall be made up to 15 business days. In case of the refund so granted, you shall be liable for 20% deduction from the refunded amount, which shall be utilized towards payment of fees charged by banks/payment processing companies and other administrative costs.


This application is strictly meant for kids and employee monitoring purpose only. If you wish to monitor a phone, you must have consent to do so or the device user must be aware about it. If it is found out that the application was installed without the knowledge or consent on a person's phone, we will immediately stop the services and the user of the application shall not be eligible for a refund in such a case.